Shipping Policy
From where my products will be shipped out?
ALL of Whole Lotta Supplies products will be shipped from our USA domestic warehouse located in Houston, TX.
Its for your convenience and stress free purchase politics that we work only with USA domestic storage products, with real time stock availability data and ready to ship!
How long does an order take to be shipped?
We typically take 1-2 business days for handling & processing your shipment.
However, orders purchased with next day shipping methods will have priority and a guaranteed maximum processing time of 24hrs from the payment approval.
How long does an order take to arrive once shipped?
All orders are processed & shipped as soon as possible through our domestic warehouse, depending on the fastest shipping method available to your location. The typical delivery time frame is from 7-10 business days. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement, please reach out to us.
Will I receive a tracking number for my package?
Yes! Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.
What do I do if my order is lost in the mail?
Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
Are there any hidden customs fees or import taxes?
All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at wholelottasupplies@gmail.com. Please note that returns will need to be sent to the following address:
3600 Brittmoore Rd, Suite #150, Houston TX - 77041
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The customer is responsible for all return shipping charges, except in situations where the product is defective. For exchanges due to buyer ordering the wrong item, the buyer must pay 2-way shipping fee.
The shipping and handling charges are non-refundable under any circumstance.
You can always contact us for any return question at wholelottasupplies@gmail.com or call us (832) 863 5389
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wholelottasupplies@gmail.com
Your input is invaluable to us, and we are always eager to improve and grow with you!
If you have any questions, concerns, or simply need assistance, our dedicated customer support team is here to help. Feel free to reach out to us. Our team of knowledgeable professionals is ready to address any inquiries you may have, ensuring a smooth and enjoyable experience.
Thank you for choosing Whole Lotta Supplies. We look forward to serving you and exceeding your expectations. Your satisfaction is our top priority, and we are committed to making your experience with us truly outstanding.
Happy shopping!
